Delete Your Account
This page explains how to delete your Quest Queue account and what happens to your data when you do. It applies to the Quest Queue app and platform by Quest Queue Inc.
Two ways to delete your account
In the app, through the account settings.
By email. Email our Privacy Officer at privacy@questqueue.com from the email address on your account, with the subject line “Delete my account” and your username. We confirm the request within 30 days, usually much sooner. If you no longer have access to that email address, tell us in the message and we will verify your identity another way.
What happens next
Deletion has a 30-day cooling-off period. During those 30 days your account is suspended from normal use, and logging in cancels the deletion.
At the end of the 30 days we delete your profile (avatar, banner, bio, and every optional field), your tags, your friends list, your Honor and reputation data, and subscription billing data after the final invoice closes.
We retain: enforcement records; vote data and session records in anonymized form, with your identity removed; hashed identifiers used to prevent banned or duplicate accounts from returning and to connect earlier reports and enforcement to a returning account; and information we must keep for legal, tax, accounting, security, fraud-prevention, dispute-resolution, billing, or agreement-enforcement purposes, as permitted or required by law.
Chat messages you sent remain visible to the people in those chats, shown as “Deleted User.” Your username is held for 12 months after deletion to prevent impersonation, then released.
Deleting your account does not cancel a subscription billed by an app store; cancel it in the store.
The full rules are in our Privacy Policy, Account Closure.