Terms of Service

1. ACCEPTANCE OF TERMS

By creating an account or using Quest Queue, you agree to be bound by these Terms of Service.

By accessing or using the Quest Queue website, mobile applications, or any related services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not access or use the Services. These Terms incorporate by reference our Privacy Policy (available at questqueue.com/privacy) and our Players Code of Conduct (available at questqueue.com/code-of-conduct). The Players Code of Conduct is the plain-language statement of the behaviour rules of the platform, and a violation of the Code is a violation of these Terms. Sellers of paid sessions also agree to the payment provider’s terms described in Section 5.3, which are presented to them before their first listing. By using the Services, you acknowledge that you have read and understood each of these documents. These Terms also apply to anyone who browses the Services without an account.

When you register, you will be asked to confirm that you agree to these Terms and that you have read the Privacy Policy. When you first enter the Services after registering, you will be asked to acknowledge the Players Code of Conduct. We keep a record of the version you accepted and when. A dispute about these Terms is governed by the version that was in force when the events in dispute happened.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

The Services are for adults: individuals aged 18 and older who have reached the age of majority where they live. Every person may hold one account, and an account or username is never yours to sell.

You must be at least 18 years old and have reached the age of majority where you live, which is 19 in some provinces, territories, and states and higher in a few places. By registering, you confirm that you meet both requirements. Quest Queue does not knowingly collect personal information from anyone under 18. You must provide your real date of birth when you register. Your date of birth locks to your account, and changing it requires review by us. Under-18 signup is blocked at the product level, and any account we discover belongs to a person under 18 will be deleted, along with its personal information. Misrepresenting your age or your eligibility is grounds for removal.

Where the law of your location requires it, or where we have reason to believe an account belongs to someone under 18, we may ask you to verify your age or identity through a verification provider before you continue using the Services. We keep only the result of a verification, never the document. Where an app store or an operating system provides an age signal, we use it as a check, we do not store it, and we treat an account it flags as belonging to a minor as under 18.

Registration requires a verified email address. Verifying a mobile phone number is optional, strongly encouraged, and required for some features. Phone verification is our trust mechanism: one verified person, one account. By entering a phone number you agree to receive one-time verification codes by text message at that number. Internet-based (Voice over Internet Protocol, or VoIP) numbers are not accepted for verification. Phone verification confirms control of a phone number. It does not confirm a name, an age, or an identity, and no verification on the Services is a guarantee about anyone. Operating more than one account, evading a suspension or removal, or registering again after a permanent removal is prohibited, and duplicate or fraudulent accounts may be suspended or terminated without notice.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Never share your login credentials, and never allow another person to play or transact as you. You must notify Quest Queue promptly of any unauthorised use of your account.

Accounts and usernames. Your account and your username are not property and have no monetary value. You may not sell, rent, lend, or transfer your account or your username to anyone. Some usernames are reserved. We may reclaim a username, or require you to change one, if it is reserved, misleading, impersonates any person or organization (including Quest Queue, its staff, or the QQ assistant), or violates these Terms or the Players Code of Conduct. Changing your username never changes anything else about your account: your reputation, your history, and any enforcement record stay with the account.

3. THE SERVICES

Quest Queue is a platform for finding people to play with. The games are played elsewhere, and we are not a party to what players do together.

Quest Queue lets players find people to play with, schedule sessions, coordinate play, and build a behaviour-based reputation called Honor. The games themselves are not played on Quest Queue. Play happens in the games, on the platforms, and at the tables players already use. Voice and video happen on third-party platforms that players choose, and those platforms have their own terms. We are not responsible for them.

Quest Queue is a venue for finding other players. We are not a party to any session, arrangement, or transaction between players. We do not employ, supervise, direct, control, vet, background-check, or guarantee any player, including sellers of paid sessions, and we make no representations about the conduct, identity, intentions, or legitimacy of any user. Quest Queue is not a dating or companionship service. Honor, Titles, and other reputation signals are generated from community feedback and platform records. They are informational only and are not a warranty of anyone’s conduct, skill, or safety.

Your interactions with other users are your responsibility. We may, but have no obligation to, monitor the Services or become involved in a dispute between users.

The Services are provided for recreational use. They are not a business-critical system, and you should not depend on them for safety, health, or business operations. Sellers of paid sessions use the Services at their own business risk: we do not guarantee bookings, availability, or income.

Where the Services are offered. We offer the Services in Canada and the United States and do not direct them elsewhere. We may add other countries over time, and we will name them here when we do. If you use the Services from another country, you do so on your own initiative, you are responsible for compliance with the laws of your location, and we make no representation that the Services are appropriate or available there.

Quest Queue may modify, suspend, or discontinue any part of the Services at any time, with or without notice, including between chapters. We will endeavour to provide advance notice of material changes where practicable.

4. TEST PHASES AND THE RESET BEFORE CHAPTER 1

Chapter 0, the Founding Chapter, is a test phase. Everything resets before Chapter 1, except what we designate to carry over.

The public launch period of Quest Queue (“Chapter 0” or the “Founding Chapter”) is a test phase. During Chapter 0 the platform is free, no payment is taken for anything, and values and features are tuned as testing requires. Paid sessions (“Contracts,” Section 5.3) can be listed and booked during Chapter 0, but no money changes hands. The money rules in Section 5 apply from Chapter 1.

Before Chapter 1, the first official chapter, the platform is fully reset. Honor, Titles, badges, progression counters, seller access, and all Contract records are wiped. Kickstarter backer rewards, and other items we designate, carry over. By participating in Chapter 0 you acknowledge and accept this reset.

Flair has no cash value. Avatars, banners, badges, profile colours, and every other cosmetic item on the platform, including the Kickstarter Backer set and the Round Table set, have no monetary value and are not property. What you receive is a limited, personal, non-transferable licence to display them inside the Services for as long as your account exists. They cannot be sold, traded, transferred, or redeemed for money, and they may be changed or removed as the platform rules describe, including through the reset above and where an item was obtained through fraud.

5. PAID FEATURES

Nothing is billed during Chapter 0. When paid features activate, the rules in this section apply, together with the terms presented at purchase.

Any other paid feature we introduce in the future will be described at purchase and governed by this section. Every price we display is the full price you pay for that item, including any fee of ours. Taxes that the law requires us to collect are added at checkout and shown before you pay.

5.1 Free Accounts and the Pro Subscription

Free accounts provide access to the full trust system at no cost: sessions, Honor, Titles, badges, friends, and chat. The Pro subscription is a cosmetic and convenience subscription, and a Seller must have Pro to list Contracts (Section 5.3). It never affects Honor, Title, or any trust signal, and a free player and a Pro subscriber climb identically.

During Chapter 0, Pro is granted to every account at no charge. That grant ends with Chapter 0 and never converts into a paid plan: you are charged for Pro only if you buy it yourself. The same is true of any free trial we ever offer: a trial never becomes a paid subscription unless you choose to subscribe.

When Pro becomes purchasable, the price, billing period, renewal, cancellation, and refund terms are presented at purchase, and you are asked to agree to them separately before you are billed. On the mobile applications, Pro is purchased through the app store’s own billing (Apple App Store or Google Play), and that store’s billing, renewal, cancellation, and refund mechanics apply to those purchases, including cancellation, which is done in the store. On the web, billing runs through our payment provider. Pro renews automatically at the end of each billing period unless cancelled. You may cancel at any time, and cancelling is as easy as subscribing: on the web, from your account settings, and in the store, through the store. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods unless required by applicable law. Deleting your Quest Queue account does not cancel a subscription billed by an app store. Cancel it in the store, or it will keep billing you.

If we change the price of Pro, we send you notice thirty (30) days before the new price applies. The new price applies from your first billing period after that date, and cancelling before that period begins means you never pay it. If you are charged the new price without having cancelled, you may still cancel within 14 days of that first charge and we refund it. Where Pro is billed by an app store, the store presents the price change and handles any refund under its own rules. If we discontinue Pro, your Pro features continue until the end of the period you have paid for, and if we cannot continue them, we refund the unused portion.

5.2 In-Platform Advertising

Advertising is not served during test phases. When advertising activates, free accounts may be shown advertising within the Services. Advertising content is clearly identified and labelled. Advertising never affects Honor, Title, session placement, or any trust signal. Our advertising practices are described in our Privacy Policy.

5.3 Contracts (Paid Sessions)

A “Contract” is a booking in which one player (the “Buyer”) pays another player (the “Seller”) for the Seller’s time in a session. During Chapter 0, Contracts can be listed and booked but no payment is taken. From Chapter 1, Contracts run on real money under the rules below.

Time, not results. A Contract buys the Seller’s time and honest effort for the booked session. The only things a listing promises are the game, the platform, the start time, and the duration shown. No outcome, whether a win, a rank, an item, or any other result, is promised or guaranteed by the Seller or by Quest Queue, and Sellers are prohibited from guaranteeing outcomes.

Sellers are independent. Sellers are independent users, not employees, agents, or contractors of Quest Queue, and nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between any user and Quest Queue. We do not supervise, direct, or control their services, we set no hours and provide no equipment, and we are not a party to the arrangement between a Buyer and a Seller. Quest Queue facilitates the booking and the payment and does not guarantee the quality, safety, or legality of any paid session, or that any Buyer is able to pay. Any claim about a paid session is between the Buyer and the Seller. Our decision in the dispute process below settles the money for that session and nothing else, and beyond that process we have no obligation to resolve a disagreement between users.

Both sides are adults. Every Buyer and every Seller must meet the age requirement in Section 2.

Who can sell, and who can book. To list a Contract, a Seller must have a phone-verified account, have Pro, and meet the track-record and standing requirements shown in the Services. Listings may be paused while a Seller does not meet these requirements. Every listing is one of the Contract types offered in the Services. To book a Contract, a Buyer must have a phone-verified account.

Prohibited in every Contract: account sharing or “piloting” (playing on another person’s account, under any circumstance). Cheating, exploits, or unauthorised third-party tools. Wagering, stake-based play, prize tournaments, or contests of any kind. Guaranteed outcomes. Services that violate a game developer’s terms. The sale of in-game items, in-game currency, or game accounts. Anything delivered outside a live session. Anything sexual, and anything presented or sold as dating, companionship, or intimacy. Quest Queue sells time in a game, never company. A listing that offers sexual services under any name draws permanent removal and, where the law requires, a report to the authorities. A listing presented or sold as dating, companionship, or intimacy is removed, and the Seller faces enforcement under the Players Code of Conduct. A listing may not disguise a prohibited service under another name, and a listing that does is treated as the service it disguises.

Paid on Quest Queue. A Contract arranged on Quest Queue is paid on Quest Queue, and every seat in a paid session is booked through Quest Queue. This applies to anyone who found you, or whom you found, through the Services. Offering, soliciting, or accepting payment outside the platform for a session arranged through the Services, or sharing contact details for that purpose, is a violation of these Terms by both parties. A session taken off the platform loses every protection in this section: the payment hold, the dispute process, and the platform’s records.

Booking, cancellation, and refunds. The price, duration, seat terms, and the cancellation window in force are shown on the listing at booking. The price shown to a Buyer is the full price of the seat, including our fee, and only taxes the law requires us to add are extra. Prices are shown in the currency displayed at booking, refunds are made in that currency and amount, and any conversion by your bank is at its rates. Where a Buyer posts a request, Sellers may accept it as posted or answer with an offer, and when the Buyer chooses one, a booking forms under the same rules as a booking made from a listing. The standing framework: a Buyer who cancels with at least the disclosed notice receives a full refund. A Buyer who cancels inside the window or fails to appear forfeits that seat’s payment to the Seller, because the Seller held that time for the Buyer. The Buyer and the Seller acknowledge that this amount is a reasonable estimate of the Seller’s damages for non-attendance. A Buyer fails to appear when the Buyer has not completed the ready check by the time shown in the Services. If the Seller chooses to wait and the Buyer then completes the ready check, the session runs, ends at its scheduled time, and that Buyer’s seat is not forfeited. If a Seller cancels, at any time and for any reason, every seat is refunded in full, and a Seller may refund a seat at any time before release without a dispute. One case is not a Seller cancellation: where one or more Buyers fail to appear and the Seller cancels the session at its start because it cannot run without them, each of those seats is forfeited as above and every Buyer who completed the ready check is refunded in full. If both sides agree to reschedule, the payment follows the session. If no one appears, the session is void and Buyers are refunded. A group session that does not reach the minimum number of seats shown on the listing by the cutoff is cancelled and every seat is refunded. If something outside Quest Queue makes the session impossible (for example, the game’s servers, a voice platform, or a console network is down), the sides may reschedule and the payment follows the session, and if they do not, the platform’s records settle it: time actually played is paid to the Seller and the rest is refunded, and no one takes a no-show or cancellation penalty. A Buyer’s own equipment, connection, and power are the Buyer’s responsibility: if they fail, the Seller keeps the seat payment, and may offer to reschedule. Attendance and timing are established by the platform’s own ready check and clock records, which are the authoritative record of a session. A Seller with a pattern of cancellations or no-shows has their listings suspended pending review. Nothing in this section takes from you a right that the consumer protection law where you live gives you, and where that law limits what you can be charged for a cancellation or a no-show, that limit applies to you.

Charged at booking, held until release. A Buyer’s payment is charged at booking and held by our payment provider from booking until it is released to the Seller after the post-session dispute window shown at booking if no dispute is filed, or when a filed dispute is resolved. Where the law of your location requires payment for a service to be taken later, the payment is authorised at booking and charged when the session starts. A Contract that is not disputed inside the window is final. Disputes are filed in the Services within that window. A human reviews the platform’s records and may order a full refund, a full release, or a split grounded in the recorded session time. One appeal is available, after which the decision is final. A dispute ruling binds both parties and settles the matter between them. False or malicious disputes draw enforcement.

Buyer terms. You must keep a valid payment method on your account to book. You authorise our payment provider to charge it for what you book, and to charge it for any amount you owe under these Terms. Refunds go back to the original payment method on the provider’s timing. You agree not to ask your bank or card issuer to reverse a payment that the platform’s records support. Doing so is a violation of these Terms, and you remain liable for the amount. This does not limit any right to a chargeback that the law where you live gives you.

Tips. A Buyer may tip a Seller after a session, within the period and limits shown in the Services. Tips are voluntary, are not refundable, are outside the dispute process, and carry only the payment provider’s processing cost, which is shown before you tip.

Seller terms. Before a first listing goes live, a Seller connects a payout account and completes the identity verification our payment provider requires. The provider may require further verification at any time, and listings and payouts may pause until it is complete. Released funds are paid out on the published schedule. By listing, a Seller confirms that they have the right to provide what they list, that their listings are accurate, and that their sessions comply with the rules of the game and platform they are played on. Taxes on Seller earnings are the Seller’s sole responsibility. Sellers provide the tax information the law requires (including name, address, and tax identification number), consent to receive tax forms electronically, and acknowledge that we may withhold amounts where the law requires it. We collect the seller information and issue the tax reporting that the law requires. Quest Queue’s fee is a single transparent fee disclosed before listing. If we cannot pay funds out to you because your payout account is missing, closed, or unverified, we hold them for you until you fix it, subject to the law on unclaimed property.

Payment processing for Sellers. Payment processing services for Sellers on Quest Queue are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these Terms or continuing to operate as a Seller on Quest Queue, you agree to be bound by the Stripe Services Agreement, as it may be modified by Stripe from time to time. As a condition of Quest Queue enabling payment processing services through Stripe, you agree to provide Quest Queue accurate and complete information about you and your business, and you authorise Quest Queue to share it and transaction information related to your use of the payment processing services provided by Stripe. You authorise Quest Queue to act on your payout account for the purposes of these Terms, including issuing refunds, splits, and transfers and setting payout timing. Sellers in Canada acknowledge that our payment provider may obtain information from credit agencies to verify their identity. Quest Queue’s fee, which covers payment processing, is deducted from amounts paid to you for Contracts, and the payment provider’s processing cost is deducted from tips, each as disclosed before listing.

Chargebacks. A payment disputed with a bank outside the platform is answered with the platform’s records. Where a chargeback is caused by the Seller’s own conduct (a violation of these Terms, fraud, or a session that did not run), the Seller bears it, and the amount of that one session may be recovered from the Seller’s balance or next payout. Nothing else of the Seller’s is touched. Where the platform’s records show the session ran as booked, the Seller is never charged for a chargeback. Chargeback abuse by a Buyer draws enforcement, and the Buyer remains liable for the amount.

Group Contracts on iOS. On iOS, seats in group Contracts are purchased on the web rather than in the application, as required by the app store’s rules. The application shows the listing and runs the session identically.

5.4 Payment Processing

Payments and payouts are processed by our third-party payment provider (currently Stripe). Each Seller appoints Quest Queue as their limited payment collection agent for the sole purpose of accepting payments from Buyers through our payment provider and directing those payments to the Seller. A Buyer’s payment obligation to a Seller is satisfied when our payment provider receives the payment. Funds remain with our payment provider, in the Seller’s connected account or a holding balance, until they are released, refunded, or split under Section 5.3. Quest Queue is not a bank, holds no player money in its own bank account, and pays no interest on any funds. We do not store full payment-card details.

Money for a single session may be held beyond the normal release only while that session is disputed, while our payment provider or the law requires it, or while fraud is suspected on that payment. Each hold has a stated reason and a release trigger. Unrelated funds and scheduled payouts are never touched. We may deduct an amount you owe under these Terms (a refund we issued for you, or a chargeback allocated to you under Section 5.3) from your balance or your next payout, and we may charge the payment method on your account for it.

6. DATA PROMISES

Quest Queue makes the following commitments regarding your data.

No sale of personal data. We do not sell your personal information, and we do not share it with anyone for targeted advertising. If advertising ever activates in a way that any privacy law treats as a sale or a share, this promise and the Privacy Policy will say so first, and you will be able to opt out. A transfer of your information with the business in a merger, acquisition, or sale of assets, as the Privacy Policy describes, is not a sale of your information.

Internal AI use only. Quest Queue uses artificial intelligence within the platform for the in-app assistant (“QQ”), for flagging chat, vote comments, and session coordination content for human review, for detecting vote manipulation and duplicate accounts, and for preparing support and moderation cases. Insights derived from platform data are used solely to operate, secure, and improve Quest Queue. User content is never provided to outside companies to train artificial intelligence models.

Reputation data is portable. A player may request a copy of their reputation data, including Honor, at any time by contacting the Privacy Officer, and may download it in the Services where that feature is available. Reputation data is deleted with the account, as the Privacy Policy describes.

7. HONOR, REPUTATION, AND THE PLAYERS CODE OF CONDUCT

Honor is Quest Queue’s public reputation system. It is generated from other players’ votes and the platform’s own records, and it cannot be bought, sold, traded, or reset on request.

Honor, Titles, earned badges, and related reputation data are generated by the platform from session activity and community votes under rules we set. Honor is visible to other users by design. This is a core feature of the platform. You acknowledge that reputation reflects other users’ votes and platform rules, not our assessment of you. Reputation values, thresholds, and mechanics may change, including between chapters. Reputation has no monetary value, is not property, and cannot be bought, sold, transferred, or redeemed. Enforcement may adjust reputation as the Players Code of Conduct describes.

Votes are never traded. You may not give, withhold, or promise a vote or a report in exchange for money, a refund, a discount, or any other favour, and you may not ask anyone to do so. Votes you receive are shown only to you, and the identity of a voter or of a person who files a report is never disclosed, unless the law requires us to disclose it. What other users see is what votes produce: your Honor and Title, flair that marks broad vote milestones, and, if you sell Contracts, the percentage of upvotes among the votes you received in Contracts, which is shown on your listings. We use automated systems to detect vote manipulation. Every enforcement decision is made by a human.

Because Honor is built from other players’ votes and the platform’s attendance records, it cannot be erased or reset at your request while your account is live. It changes only as the platform rules describe, including the reset between chapters and the reset that comes with a suspension. You may challenge an enforcement action or a no-show vote through the appeal process described in the Players Code of Conduct, within 30 days of the action. You may request a copy of your Honor data at any time. Honor is deleted with your account.

The Players Code of Conduct is published at questqueue.com/code-of-conduct and is incorporated into these Terms by reference. Violation of the Players Code of Conduct may result in warnings, suspension, removal of content or listings, loss of seller privileges, or termination of your account, as described in Section 16.

8. IN-PERSON SESSIONS

In-person sessions are for adults only, and you meet other users at your own risk.

Quest Queue supports sessions where players meet and play in person. In-person sessions are for adults only. The meeting place for an in-person session is shared only with participants the host has accepted and is destroyed when the session closes.

QUEST QUEUE DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS OF ITS USERS.

You meet other users at your own risk. Quest Queue introduces players. It does not organise, host, supervise, or control in-person meetings, does not verify venues, and does not vet, screen, or background-check users beyond the account verification features described in these Terms, and phone verification confirms a phone number, not a name, an age, or an identity. You authorise us to check publicly available information about you, and we reserve the right, without any obligation, to act on public records, credible reports, or information from third parties about a user. Honor is community feedback, not a safety guarantee. You are solely responsible for your decisions about whether, where, and with whom to meet, and for your own safety and belongings. The Players Code of Conduct carries the safety basics: meet somewhere public first, get yourself there and home, tell someone where you are, and treat a private home as the exception that needs the most care.

Quest Queue is not an emergency service. If you are in danger, call 911 (in Canada and the United States) or your local police first, then report to us. If you report that something happened at an in-person session, we preserve the session’s records and the report, we cooperate with the police, and we act on the accounts involved under the Players Code of Conduct. We do not tell the person you reported who reported them.

Who attends, and what the host is responsible for. Only people who joined the session through Quest Queue attend an in-person session. A host does not admit anyone else, keeps anyone under 18 out, and is responsible for having the venue’s permission, following its rules, and holding any licence, permit, or insurance that the venue or the law requires for the gathering, including for any alcohol served.

To the maximum extent permitted by law, you assume all risks arising from in-person meetings with other users, and you release Quest Queue Inc., its officers, directors, employees, and agents from any claim for personal injury, illness, death, or loss of or damage to property that arises from your interactions with, or the conduct of, other users, including hosts and other participants, online or in person. Nothing in this section excludes liability for our own fraud or gross negligence, or any liability that cannot be excluded by law.

9. YOUR CONTENT AND CONDUCT

You own what you post. You give us a licence to run the Services with it, and you are responsible for it.

“Your Content” means what you create on the Services: session listings and descriptions, profile fields, session coordination details (the “Rally Point”: links, lobby codes, notes, and in-person venues), chat messages, votes, comments, reports, and messages to us. At this time, all content on Quest Queue is text, and the Services have no photo, image, or file upload features. If we add them, the rules in this section apply to that content too.

By posting content through the Services, you grant Quest Queue a non-exclusive, worldwide, royalty-free, sublicensable, and transferable licence to use, reproduce, modify, adapt, display, distribute, and create derivative works from the content, in any form, in connection with operating, improving, and promoting the Services, including for the internal artificial intelligence purposes described in Section 6. This licence continues for as long as the content remains on the platform and for a reasonable period thereafter to allow for operational purposes such as backups, caching, and archival. Content already shared with others may persist for them (chat you sent is shown as “Deleted User” after your account is deleted, and content that other users copied or stored may remain with them), and we may retain content as the Privacy Policy describes.

Rally Point content. Session coordination details are shown only to accepted session participants and are destroyed permanently when the session closes. If a report about that content is filed while it exists, a copy is preserved inside the report case and destroyed when the case closes. We may preserve content where the law requires it.

Recorded and streamed sessions. A host may mark a session as recorded or streamed. The flag is shown before you join, and joining is your consent to being recorded or streamed by the host on the platform the host uses. Quest Queue records nothing and stores no recordings. Recording or streaming a session that is not marked as recorded or streamed, or the people in it, requires the consent of everyone recorded where the law of any participant’s location requires it, and obtaining that consent is your responsibility. Quest Queue accepts recordings as evidence in disputes, but never asks anyone to make a recording unlawfully.

Feedback. If you send us ideas, suggestions, or feedback about the Services, we may use them without restriction or obligation to you.

You must not. In using the Services, you must not: scrape, crawl, or collect data from the Services, or access them with bots, scripts, or other automated means. Overload, disrupt, or attack our systems, or interfere with their security. Exploit a bug or unintended behaviour in the Services for advantage. Manipulate the Quest Board or search placement, including by posting duplicate or fake sessions, cancelling all but the fullest of several listings, or repeatedly moving a start time. Sell, rent, lend, or transfer an account or username, or use another person’s account. Impersonate any person or organization, including Quest Queue, its staff, or the QQ assistant. Send spam, or solicit commercially beyond your own profile links and your Contracts listings. Ask other users for money outside a Contract. Post or send sexual content. Advertise, sell, or ask for sex, dating, or companionship in a listing, a session description, or a profile, or for money anywhere on the Services. Keep pursuing a person who has said no. Post content that promotes suicide or self-harm, violent extremism, or gore, or that offers illegal goods or gambling. Use a session or the Services for any illegal activity. Mislead us in an investigation, or obstruct the review of a report. Circumvent a suspension, a block, or a removal, by any means. This list is not exhaustive, and we may, but have no obligation to, monitor for violations.

Prohibited content. You must not post content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable, that attacks or demeans people because of race, ethnicity, national origin, religion, sex, gender identity or expression, sexual orientation, age, or disability, that shares another person’s personal information without their consent, that infringes any third party’s intellectual property or other rights, or that violates the Players Code of Conduct. We may remove content and suspend or terminate accounts that violate these Terms or the Players Code of Conduct, without prior notice where necessary to protect the safety or integrity of the platform. We have no obligation to pre-screen content and are not responsible for what users post.

Conduct beyond the app. The Players Code of Conduct applies to what you do during a session on the voice, video, or game platform where it is played, at the venue of an in-person session, and to how you treat people you met through Quest Queue anywhere else. Contacting a user who has blocked you, by any route, on or off the Services, is harassment. We may act on conduct reported to us from any source where the report is credible, and we may act on your conduct anywhere, on or off the Services, where credible evidence shows that you are a danger to people on the platform. We decide whether and how to act, and we may decline to act.

Copyright and intellectual property complaints. If you believe content on the Services infringes your copyright or another intellectual property right, send a notice to our designated agent at support@questqueue.com or the mailing address in Section 19. A copyright notice must identify the work, identify and locate the content, give your contact information, include a statement that you believe in good faith the use is not authorised and that the notice is accurate, and be signed. On receiving a valid notice we act promptly: for content of a United States user we remove or disable the content and notify the user, who may send a counter-notice, after which we restore the content in 10 to 14 business days unless the claimant tells us they have filed a court action; for content of a Canadian user we forward the notice to the user as Canada’s notice-and-notice rules require, and we may remove the content under these Terms. We keep the records the law requires. Accounts that repeatedly infringe are terminated. Knowingly sending a false notice or counter-notice makes you liable for the harm it causes.

Intimate images shared without consent. If an intimate image, or a link to one, has been shared on the Services without the consent of the person depicted, whether the image is real, altered, or generated by artificial intelligence, that person or their authorised representative may report it in the Services using the “Intimate image shared without consent” report reason, or by email to support@questqueue.com. A valid request identifies the content and where it is, states in good faith that the person depicted did not consent to it being shared, gives contact information, and is signed, electronically or otherwise. Reported content of this kind, and content identified as child sexual abuse material, is hidden immediately pending human review, the person who posted it is told that it was hidden and why and can respond, and a human makes the final decision. We remove intimate images shared without consent, and any identical copies known to us, within the time the law requires and in any case within 48 hours of a valid request, and we may act against the accounts involved. Anyone, with or without an account, may report an intimate image shared without consent, a child-safety concern, or a danger to a person by email to support@questqueue.com.

10. AI FEATURES

The Services include an AI assistant and AI-based safety systems. Humans make every enforcement decision.

The Services include an artificial intelligence assistant (“QQ”) and artificial intelligence based safety systems. QQ identifies itself as an artificial intelligence at the start of every conversation, drafts and answers at your direction, and never changes your account without your confirmation. QQ is a tool for using the platform. It is not a companion, it does not hold a relationship with you, and it is not a substitute for a person or for professional help. If you tell QQ that you or someone else is in danger, it points you to emergency services. Artificial intelligence systems flag potential rule violations (chat, vote comments, session coordination content, vote patterns, and account integrity) for human review. Honor itself moves by the platform’s rules: session records and other players’ votes change it automatically, including the Honor cost of a late cancellation or a no-show, and a no-show vote can be challenged through the appeal process. Enforcement is different. No decision to warn, suspend, or remove a user, and no adjustment of reputation made as part of enforcement, is made solely by automated means. Humans make enforcement decisions. The one automated content action is described in Section 9: content reported as an intimate image shared without consent, or identified as child sexual abuse material, is hidden pending human review. Artificial intelligence outputs can be inaccurate, and you should not rely on them as professional advice. Your conversations with QQ are private to you and the platform and are included in your data export.

11. INTELLECTUAL PROPERTY

Quest Queue and its licensors own all rights in the Services.

The Services, including all software, design, text, graphics, logos, trademarks, service marks, trade names, and other intellectual property, are owned by or licensed to Quest Queue Inc. and are protected by Canadian, United States, and international intellectual property laws. Users may not copy, modify, distribute, sell, lease, reverse-engineer, decompile, or disassemble any part of the Services without Quest Queue’s prior written consent. Nothing in these Terms grants you any right to use Quest Queue’s trademarks, logos, or trade names.

12. DISCLAIMERS AND LIMITATION OF LIABILITY

The Services are provided “as is” and “as available,” without warranties of any kind, and our liability is limited.

If you live in Quebec: this section does not apply to you to the extent that the Consumer Protection Act (Quebec) prohibits it. Nothing in these Terms excludes, restricts, or modifies a right or guarantee that the law where you live gives you and does not allow to be excluded by contract. Where that law allows our liability for breaching such a right to be limited, it is limited to supplying the Services again or paying the cost of doing so.

To the maximum extent permitted by applicable law, Quest Queue disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Quest Queue does not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components, that defects will be corrected, or that any content, reputation signal, or user will be accurate, reliable, or safe. Quest Queue makes no warranty regarding any user, Seller, session, or in-person meeting, and no warranty that any verification, screening, or reputation signal will identify past misconduct or prevent future misconduct.

To the maximum extent permitted by applicable law, Quest Queue’s total aggregate liability arising out of or related to these Terms or the Services shall not exceed the greater of (a) the total amount you paid to Quest Queue for its own services, meaning Pro and our fees, in the twelve (12) months preceding the event giving rise to the claim, excluding amounts passed through to Sellers, or (b) one hundred Canadian dollars (CAD $100.00).

In no event shall Quest Queue be liable for any consequential, incidental, indirect, special, exemplary, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or related to your use of or inability to use the Services, even if Quest Queue has been advised of the possibility of such damages. Quest Queue is not liable for the conduct, content, services, or omissions of any user or third party, online or in person.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In those jurisdictions, Quest Queue’s liability is limited to the minimum extent permitted by applicable law. Nothing in these Terms limits liability for our own fraud or gross negligence, or any liability that cannot be limited by law.

13. INDEMNIFICATION

You agree to indemnify and hold harmless Quest Queue from claims arising from your use of the Services.

To the extent permitted by the law where you live, you agree to indemnify, defend, and hold harmless Quest Queue Inc., its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your Contracts and in-person meetings with other users, your violation of these Terms or the Players Code of Conduct, your content, or your infringement of any third party’s rights. Quest Queue reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which event you will cooperate fully with Quest Queue.

14. DISPUTE RESOLUTION AND GOVERNING LAW

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, and disputes go to court, not arbitration.

Any dispute arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-law principles, subject to the mandatory consumer protection laws of the place where you live. Both parties submit to the non-exclusive jurisdiction of the courts of the Province of Alberta, sitting in Grande Prairie or Edmonton, for the resolution of any disputes. If you live in the United States, you may also bring a claim in the courts of the state where you live. These Terms do not require arbitration and do not take away any right you have to bring or join a class proceeding.

If you live in Quebec: the laws of Quebec apply to you, you may bring any proceeding before the competent court of your place of residence, and nothing in these Terms requires you to litigate outside Quebec, to arbitrate, or to give up a class action. The sentence above about Alberta law and Alberta courts does not apply to you to the extent that the Consumer Protection Act (Quebec) or the Civil Code of Quebec prohibits it.

Before commencing formal legal proceedings, the parties agree to attempt to resolve disputes informally by contacting Quest Queue at support@questqueue.com. The notice must come from the person raising the dispute and describe it. The parties will use good-faith efforts to resolve the dispute within thirty (30) days of the initial notice, and any limitation period that applies to the dispute is extended by that period.

In-app Contract disputes under Section 5.3 are separate from this section and are resolved within the Services.

15. CHANGES TO THESE TERMS

Quest Queue may change these Terms. We give 30 days’ notice of a change, showing what changed, and you may refuse it by closing your account.

We may update these Terms as the platform and the law evolve. The parts of these Terms that may change under this section are: the description of the Services and their features; paid features, their prices, and our fees, subject to Section 5.1; the platform rules, including the Players Code of Conduct; and the legal terms, to reflect changes in the law, in our practices, or in the Services. For any change, we will send notice to the email address on your account, and may also post a prominent notice within the Services, thirty (30) days before the change takes effect. The notice will set out the new text, or the changed text beside the text as it read before, the date the change takes effect, and your rights. You may refuse the change by closing your account before that date, or, if the change increases your obligations or reduces ours, at no cost up to thirty (30) days after it takes effect. A change that is required by law, or that is needed immediately for the safety or security of players or the platform, may take effect on a shorter notice period, and we will say so in the notice. If you live in Quebec, every change takes effect no sooner than thirty (30) days after the notice. The updated Terms will indicate the date of the most recent revision. Your continued use of the Services after the effective date of revised Terms constitutes your acceptance of those Terms.

16. ENFORCEMENT, SUSPENSION, AND TERMINATION

Either party may end the relationship at any time. Our operating practice is in the Players Code of Conduct, and these Terms reserve our full rights.

You may terminate your account at any time through the account settings within the Quest Queue application, or by emailing our Privacy Officer as described in the Privacy Policy. Account deletion has a 30-day cooling-off period, during which logging in cancels the deletion.

Closing an account for cause. Quest Queue may investigate suspected violations and may warn, restrict, suspend, or remove accounts, content, listings, or seller privileges. Quest Queue may suspend or terminate your account immediately, at its sole discretion, for cause, meaning a violation of these Terms, the Players Code of Conduct, or applicable law, fraud, a risk to the safety of any person or the integrity of the platform, a requirement of the law, or an account that belongs to a person under 18. Our operating practice, described in the Players Code of Conduct, is that behaviour violations draw suspensions and that permanent removal is reserved for safety violations and for selling sexual services. Every enforcement decision is made by a human, is logged, and can be appealed once within 30 days as the Players Code of Conduct describes. When we close an account for cause, unused Pro is not refunded unless the law where you live requires it.

Closing an account without cause. Quest Queue may also close an account that is not in breach, for any other reason, on at least sixty (60) days’ notice to the email address on the account. If you have paid for Pro beyond the closing date, we refund the unused portion. An account with no activity for twenty-four (24) months may be closed on the same notice.

Investigations and requests from authorities. We may preserve and disclose account information and content where the law requires it or where safety demands it, and we cooperate with law enforcement. We require valid legal process before disclosing a user’s information to an authority, except in an emergency involving an imminent risk of death or serious physical injury, where we may disclose what is needed to address it. Where the law allows and it is safe to do so, we tell a user when their information has been requested. We may act on credible reports from any source, including reports from people who are not users.

On suspension, platform access is locked for the duration, and reputation consequences follow the Players Code of Conduct. On termination or account deletion, your right to use the Services ceases immediately, licences end as described in Sections 4 and 9, and the data-handling rules of the Privacy Policy apply. Held Contract funds are resolved under Section 5.3: pending sessions are cancelled and Buyers refunded, and a Seller’s released, undisputed funds are paid out once every open dispute, hold, and chargeback window on them has closed. A subscription billed by an app store is cancelled by you in the store.

Provisions that by their nature should survive termination shall survive, including but not limited to Sections 6 (Data Promises), 9 (Your Content and Conduct), 11 (Intellectual Property), 12 (Disclaimers and Limitation of Liability), 13 (Indemnification), 14 (Dispute Resolution and Governing Law), and 18 (General Provisions).

17. APP STORE TERMS

When you download the application from the Apple App Store or Google Play, these additional terms apply.

These Terms are between you and Quest Queue Inc., not with Apple Inc. (“Apple”) or Google LLC (“Google”), and Quest Queue, not the app store, is solely responsible for the application and its content. Your licence to use the application is limited to a non-transferable licence to use it on devices you own or control, as permitted by the app store’s usage rules. Apple and Google have no obligation to furnish maintenance or support for the application. To the maximum extent permitted by applicable law, Apple and Google have no warranty obligation with respect to the application, and any claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to a warranty are Quest Queue’s responsibility. Quest Queue, not the app store, is responsible for addressing any claims relating to the application or your use of it, including product liability claims, claims that the application fails to conform to a legal or regulatory requirement, and consumer protection claims. Quest Queue, not the app store, is responsible for the investigation, defence, settlement, and discharge of any third-party claim that the application infringes intellectual property rights. You represent that you are not located in a country subject to a United States government embargo or designated as a terrorist-supporting country, and that you are not on any United States government list of prohibited or restricted parties. You must comply with applicable third-party terms when using the application. Apple and Google, and their subsidiaries, are third-party beneficiaries of these Terms as they relate to the application distributed through their store and may enforce them against you. Quest Queue’s contact details are in Section 19.

18. GENERAL PROVISIONS

This section addresses standard legal provisions that apply to these Terms as a whole.

Entire Agreement. These Terms, together with the Privacy Policy and the Players Code of Conduct, constitute the entire agreement between you and Quest Queue with respect to the Services and supersede all prior or contemporaneous communications, whether electronic, oral, or written.

Severability. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Waiver. The failure of Quest Queue to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Quest Queue.

Assignment. You may not assign or transfer your rights or obligations under these Terms without Quest Queue’s prior written consent. Quest Queue may assign its rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.

Sanctions. You represent that you are not a person, and are not acting for a person, named on a sanctions list maintained by Canada or the United States, and that you are not located in a country or region subject to a comprehensive embargo under Canadian or United States law. We may suspend or close an account, or refuse a payment, where Canadian or United States sanctions law requires it.

Force Majeure. Quest Queue shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, government actions, power failures, internet disruptions, or pandemic.

Notices. Notices to you may be provided through the Services, by email to the address associated with your account, or by other reasonable means. You agree that notices we send electronically satisfy any legal requirement that a communication be in writing. Notices to Quest Queue must be sent to support@questqueue.com or to the mailing address set out in Section 19.

No third-party beneficiaries. Except as stated in Section 17, these Terms create no rights for anyone other than you and Quest Queue.

Language. These Terms are available in English, and a French version arrives before Chapter 0. If the versions differ, the English version governs, except that a consumer in Quebec, who receives the French version first, may rely on either version.

19. CONTACT INFORMATION

If you have questions about these Terms, please contact us.

Quest Queue Inc.

Attention: Privacy Officer

Mailing Address: 9899 112 Ave, Unit 103, #2056, Grande Prairie, AB T8V 7T2, Canada

Email: support@questqueue.com (general, Terms, and copyright notices) · privacy@questqueue.com (Privacy Officer)